Shipping & Returns

We currently only include built in postage rates for parcels within Australia. If you require a parcel to be dispatched internationally please contact us for an estimated quote. Note that depending on your destination there could be local customs duty fees applied by individual laws of that country. 

We offer flat rate $11.95 postage within Australia! You can add as MUCH AS YOU LIKE up to $120 for this postage rate! Woo hoo! :-) 

All orders within Australia OVER $120 will automatically receive FREE POSTAGE on us! Yippee! :-)

Parcels are sent out registered post with tracking via Australia Post and you will be contacted with your tracking number once dispatched so that you can monitor its progress! 

 

Returns and refunds: 

Whilst this is incredibly rare for us: if you receive broken or damaged goods you may be eligible for a refund or return. Please contact us as soon as your parcel is received. 
We do not accept 'changed my mind' as a reason for a refund or return. Please choose wisely when shopping! 

We pride ourselves on having an outstanding record for happy and loyal repeating customers who have been shopping via Earthy Vibe for years - before we changed our name and outgrew our previous brand and line of products, right through to the stages of our facebook page and store and up till now with our newly launched website!

We LOVE our customers like friends and family so it is so important that you are delighted with your order! If for any reason you are not we will try to work with you to resolve as quickly and smoothly as possible! :-)